Return, Refund & Exchange Policy At SEEQUEENS.COM, customer satisfaction is important to us. We strive to provide high-quality backpacks, handbags, luggage, travel bags, laptop bags, duffel bags, and travel accessories. Please read our Return, Refund & Exchange Policy carefully before making a purchase.

Exchange for Change of Mind If you change your mind after receiving your order, we may allow an exchange within 7 days from the delivery date.

To be eligible for an exchange:
• The product must be unused.
• The product must be in its original condition.
• All original tags must remain attached.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Please note that change-of-mind requests are eligible for exchange only. Refunds will not be provided for change-of-mind purchases unless otherwise approved by SEEQUEENS.COM.

If the replacement product has a higher value, the customer will be required to pay the price difference. If the replacement product has a lower value, the balance may be issued as store credit or handled at our discretion.

Damaged, Defective, or Incorrect Products If you receive a product that is:
• Damaged during delivery,
• Defective due to a manufacturing issue, or
• Different from the item ordered,

please contact us within 2–3 days of receiving the product.

To process your request, we may require:
• Clear photographs of the product,
• Photographs of the packaging,
• Your order number or proof of purchase.

After verification, SEEQUEENS.COM may offer one of the following solutions:
• Product replacement,
• Product repair (where applicable),
• Full or partial refund,
• Store credit.

The appropriate solution will be determined based on the nature of the issue.

Non-Returnable Products The following items are not eligible for return, refund, or exchange:
• Used products,
• Products showing signs of wear and tear,
• Products without original tags,
• Products without original packaging,
• Products damaged due to misuse, negligence, improper handling, overloading, accidents, or unauthorized modifications,
• Discounted, promotional, clearance, or special-offer items,
• Products returned after the applicable return period.

Refund Policy Where a refund is approved, it may be issued through one of the following methods based on customer preference and eligibility:
• Bank Transfer,
• Original Payment Method,
• Store Credit.

Refund processing times may vary depending on the payment provider, bank, and method selected.

Warranty Claims Products covered by a valid warranty may qualify for repair or replacement if a manufacturing defect occurs during the warranty period.

Warranty coverage applies only to manufacturing defects and does not cover:
• Normal wear and tear,
• Cosmetic damage,
• Damage caused by misuse,
• Accidental damage,
• Water damage,
• Airline or transport handling damage,
• Improper storage,
• Unauthorized repairs or modifications.

Each warranty claim will be inspected and assessed individually before approval.

Return Shipping Customers may be responsible for return shipping costs for change-of-mind exchanges.

If the return is due to a confirmed manufacturing defect, damaged item, or an incorrect product supplied by SEEQUEENS.COM, return shipping costs may be covered by us at our discretion.

Policy Updates SEEQUEENS.COM reserves the right to update or modify this Return, Refund & Exchange Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

Contact Us If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact us:

SEEQUEENS.COM
Website: https://seequeens.com
Email: seequeens08@gmail.com
Phone: 0770777340